Mandala assisted one of the largest and globally recognized Online Travel Agents (OTAs) by helping with Electronic System Operators (ESOs) registration under the Ministry of Communication and Informatics (MoCI).
For political and sectoral updates, Mandala uses desktop research and discussions with some sources to gather the latest information. Mandala also attends relevant events to stay updated on industry dynamics and ongoing discussions. For engagement and advocacy, Mandala carefully interacts with policymakers in both Parliament and the Ministry of Tourism to ensure the client’s objectives align with the broader policy landscape. Mandala provides continuous support to advance the client’s agenda and effectively communicate it to the government.
As a result, the client successfully registered the OTA as an ESO in Indonesia and developed a strategic partnership framework that improved positive perceptions of foreign OTAs. Mandala also facilitated a Luncheon Meeting between the client, the representative of Association of Hotel and Restaurant (PHRI), academician, and the representative of the Ministry of Tourism to discuss about the client’s agenda and potential contribution of client for the future development of quality tourism.